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FAQ

  1. Where can students get computing help?
  2. What is my student's user name and e-mail address?
  3. Are students required to have computers?
  4. What computing options are available for students who don't have their own computer?
  5. What kind of computer should we buy?
  6. Computer Discounts
  7. Software Discounts
  8. What can be done about viruses, spyware, and worms?
  9. Is owning a printer required?
  10. What is needed to connect to the network in the residence halls?
  11. Does the University have wireless access on campus and residence halls?
  12. Will video game consoles work using the ResNet connection?
  13. Do copyright laws apply to electronic files?
  14. Is my student's information and identity secure on CSU systems?
  15. Can students access campus resources from home (off-campus)?
  16. Can students have a web page?
  17. Are accommodations made for students with disabilities?

1. Where can students get computing help?

The CSU Computer Help Desk

Help is available in person, over the phone, on Facebook, Twitter, or via e-mail seven days a week (hours vary each semester).

Click here for current lab hours.

Center for Commerce & Technology (CCT) 124
706-507-8199
helpdesk@ColumbusState.edu

2. What is my student's user name and e-mail address?

Usernames are lastname_firstname and e-mail addresses are username@ColumbusState.edu
Numbers may follow Usernames if the name is common. For instance, Jane Smith could be smith_jane or smith_jane10.

3. Are students required to have computers?

The University itself doesn't have such a requirement, but it is possible that certain programs may have individual requirements. Your student's academic advisor can provide more information on specific requirements.

4. What computing options are available for students who don't have their own computer?

CSU has a computer lab on each campus (Main and RiverPark) equipped with Mac and Windows computers and printers.

The libraries on each campus also have computers labs designated for student use.

In addition, students may check out a laptop at the CSU main library.

5. What kind of computer should we buy?

This is really a matter of personal preference and may depend upon the software that your student needs to use.
Here are some questions you should answer:

  • Windows PC or Mac?
  • - CSU supports both. Some colleges or departments use specific programs available only on one or the other platform, so check with your student's advisor if you are unsure. Otherwise, choose the one your student is most comfortable with.
  • Desktop or laptop?
  • - Desktops usually carry more value for the money, are more easily upgraded, and less frequently stolen, but laptops are a good choice due to portability, decreasing cost, and availability of widespread wireless networks. CSU has 100% wireless coverage.

Any computer purchased fairly recently should work just fine on the CSU network.

6. Computer Discounts

HP and Apple give special computer and peripheral discounts to CSU students. Students purchase online by logging into the CougarNet portal and visiting the MyTech tab.

7. Software Discounts

Enrolled students are eligible for deeply discounted, low-cost software from Microsoft, Adobe, SPSS and more. Students purchase online by logging into the CougarNet portal and visiting the MyTech tab.

8. What can be done about viruses, spyware, and worms?

Your student can bring his/her computer to the Student Repair Shop for free consultations, installations, and virus removal (up to 3 per semester).

9. Is owning a printer required?

No.

Each computer lab is equipped with printers that students may use at no charge.

10. What is needed to connect to the network in the residence halls?

Students need to supply their own ethernet cable (CAT 5 or CAT 6 cable with RJ-45 connector), which can be purchased at the CSU bookstore. Students must register to use the network, "ResNet". This includes agreeing to ResNet policies such as conforming to security requirements, being up-to-date with operating systems updates, following copyright law, and acceptable use of network resources. Violation of the ResNet policy results in a denial of access to the Internet.

11. Does the University have wireless access on campus and residence halls?

Yes.

CSU's campus is 100% wireless, including the shuttle buses!

12. Will video game consoles work using the ResNet connection?

Most game consoles will work on a ResNet connection. However, they must first be registered on the network. To register your console, go to http://resnet.columbusstate.edu, click "Game Console Registration", and enter the required information. You may do this either from a PC/Laptop or from the embedded web browser on your console (if available). Note: CSU does not provide technical support for gaming consoles.

13. Do copyright laws apply to electronic files?

Yes.


Copyright laws apply to music, movies, games, photos, software, and other files in digital format. Downloading or distributing copyrighted material without explicit permission from the copyright holder is against the law. The University investigates complaints from copyright owners and pursues appropriate disciplinary actions under the Student Conduct Code. Copyright and Columbus State University

14. Is my student's information and identity secure on CSU systems?

Yes.

CSU and UITS take information security seriously and is committed to educating the campus community about security related issues, developing and enforcing policies and routinely reviewing those policies, utilizing the strongest technical measures possible to protect campus resources, and developing measures to react to incidents and events that endanger the institution's information assets.

15. Can students access campus resources from home (off-campus)?

Yes.

Most resources are available to all students through our web-based portal. Students can access their own student information, electronic databases, Gmail and much more through the CougarNet portal from on or off campus.

16. Can students have a web page?

Yes.

CSU students can request their own website by visiting StudentWebs

17. Are accommodations made for students with disabilities?

Yes.

The Office of Center for Accommodation and Access coordinates services and equipment for students who have a documented disability. Accommodations include, but are not limited to:

  • Adaptive technology
  • Reader services
  • Scribe services
  • Braille services

To learn more, visit Center for Accommodation and Access

If you have a question we didn't cover here, please email us at helpdesk@ColumbusState.edu